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If you have a query, you may request the consignment note number from us by emailing sales@kingsize.com.au

To get your consignment number you need to contact Kingsize via email, Comm100 or Phone.

For Express Post you may track and trace your shipped order via the StarTrack website , click this link http://www.startrack.com.au/ or for Regular Post parcels you can track them via the Australia Post website at http://auspost.com.au/

Standard delivery for Express Post is between 1 - 3 business days from date of dispatch, not date order is placed.

For Regular post delivery is between 5 - 10 business days from date of dispatch.

If you are not home when the parcel arrives and if you did not leave an "ATL” (Authority to Leave) note when you placed your order, then the parcel will be returned to the depot and a delay will occur.

If you are confident that your doorstep is a reasonably safe place to leave goods, we recommend you tick the 'ATL' box when making your order. Please be advised that goods left on your doorstep are your responsibility.