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Privacy and security

PRIVACY POLICY

KINGSIZE BIG & TALL Ltd ("KINGSIZE BIG & TALL", "we", "our", "us") and its subsidiary companies respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website payment system has been certified by DPS Gateway payment systems and Westpac Bank. When purchasing from Kingsize Big & Tall your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

If you are under 18, we require that you inform a parent or guardian about KINGSIZE BIG & TALL's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with KINGSIZE BIG & TALL or placing and order with KINGSIZE BIG & TALL.

The following information is provided by KINGSIZE BIG & TALL to enable our online visitors to be fully informed of our Privacy Policies. By visiting KINGSIZE BIG & TALL.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link. KINGSIZE BIG & TALL is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

KINGSIZE BIG & TALL collects personal information in several ways when you place an order, buy a gift voucher for a friend , at our front counter or when you register for a service offered by KINGSIZE BIG & TALL. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

WHAT ABOUT COOKIES?

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

KINGSIZE BIG & TALL may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other trading divisions within KINGSIZE BIG & TALL. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. 

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We don't sell your details to third party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our Big and Tall customers needs.

From time to time KINGSIZE BIG & TALL may employ third party business partners to collect personal information on KINGSIZE BIG & TALL 's behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by KINGSIZE BIG & TALL to comply fully with the KINGSIZE BIG & TALL Privacy Policy.

MARKETING OPT-IN AND OPT-OUT PROVISION

When you register, you may return to the website and review our Privacy Policy. By subscribing you are providing consent for the collection of your personal data. 

In addition, you will be given the option to opt-out of subscribing to our newsletters: (MailChimp)

(i) Our regular update service which will send you email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. Such alerts may include marketing information about KINGSIZE BIG & TALL, our subsidiaries or selected business partners; and/or

(ii) One-off marketing promotions from us.

We don't sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by us/Kingsize Big & Tall.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mail list. Simply follow the indications in the e-mail.

HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION KINGSIZE BIG & TALL MAINTAINS

If for any reason you are concerned that the personal information held by KINGSIZE BIG & TALL is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check. If you prefer, you may contact us by email at sales@kingsize.com.au and we will amend your personal details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.