Hi , I'm Bonnie, if you have a enquiry regarding the website, contact me. sales@kingsize.com.au or phone me TOLL FREE on 1800 810 702.

Remember I'm in Perth so we are 2 hours behind the Eastern States.

No point calling me before 11.00 am but at least you can still get me up to 7.30 pm your time! I look forward to helping you with your clothing requirements.

For information on store trading hours CLICK THE LINK BELOW. For information on store addresses go back to the home page and click the Store addresses tab at the top of the website.

Most of our mail order packages are despatched by Australian Air Express(AAE). This is an overnight service. Consignments can be tracked through the www.aae.com.au website. If the customer is not home the package will not be delivered unless prior authority to leave (ATL) has been given by Kingsize to AAE. In these circumstances the package is returned to depot. We ask that our customers try to nominate an address where they will be during the day. (Work address is fine). Some mail orders may be posted through the regualr mail service (AUST POST). The cost for postage is charged at the current rate.

We have a full money back guarantee on any item you purchase. Should you not be satisifed with the fit, feel or style of any garment you purchase from us, we will refund or exhange the full value of the garments. The cost of return postage back to KINGSIZE is the responsibilty of the customer*.

Of course we would expect the garments have not been worn or damaged in any way.

Where Kingsize has made an error on your order (as sometimes can happen...we are only human) or the goods are damaged in transit(dont worry this does not happen very often) we will also pick up the return freight charges. Simply return the goods with all the Labels and Tags in place to

KINGSIZE BIG & TALL P.O BOX 44 Inglewood W.A. 6932.

We will bend over backwards to make sure you finally are happy with your order. Pick up the telephone and talk to us directly on 1800 810 702.

Some of our clients become disappointed when they see a particular garment or price advertised on the website and then drive into one of our stores and cannot find it. Whilst all nine stores nation wide carry much the same product, they will sell items at a different pace. Some sellout early. The website allows us to access stock from all over the country. Some items are advertised at a discounted price due to the fact that the cyberspace store does not pay rent, wages,insurance, lighting, airconditioning and many other things associated with opening a brick and mortar store.

However if you do go into a store looking for something on the website, just let our sales people know and they will try to track it down for you.

Here we have some customer feedback, not all positive. Thankfully we get it right most of the time. Be assured if you write to us, our Managing Director will see it and respond to you personally.

We also now run the www.bigguy.com.au website. Both website interact with each other so if one site cannot help the other may come to your aid!

These items will be on sale starting from the 26th of December 2009

internal webpage only

Internal webpage only